Many companies are operating in the correctional sphere, but Securus Technologies has been leading the way for the past three decades since its inception in 1986. The company from the very beginning has been focusing on research and development, and as per the company’s announcement in 2016, it invested over $600 million in the last few years in research and development as well as in patent acquisitions. As of now, the company holds 600 patents and plans to add to its inventory to ensure it continues to provide reliable, efficient, and advanced products and services to the end users.
The inmate communication services of the company are highly talked about in the correctional sphere, because firstly, they are much more economical than its counterpart, and secondly, because it is much more advanced and reliable than what other service providers offer. The company ensures that the call drop rate is at its lowest always, and any and all complaints made by the customers are taken seriously and acted upon immediately. It is the nature of the client service that the company offers that has helped the company to win the Gold Stevie award for the best customer service training team.
Securus Technologies won the Gold Stevie Award the first time it participated in a highly challenging category of customer service, which reflects upon the common standards followed by the company internally in its operations. The products and services of Securus Technologies are contributing towards building a better and safer tomorrow, and it is seen in the sentiments shared by the law enforcement officers in the letters they wrote to the company. Securus Technologies shared parts of these letters online through a press release, which helped the company to share with a wider audience the contributions made by the corporation in this sphere. I hope Securus Technologies continue to build new and innovative products and services for the inmate communications and crime prevention technology.